Blackstone to Hampden-Sydney to New Orleans to San Antonio to Houston. And Back
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Louisiana passes first antievolution “academic freedom” law
The bill has been opposed by every scientific society that has voiced a position on it, including the American Association for the Advancement of Science. AAAS CEO Alan Leshner warned that the bill would “unleash an assault against scientific integrity, leaving students confused about science and unprepared to excel in a modern workforce.”
Sigh.
Friday evening around 8pm I walked out to the office parking garage, started my truck, and wondered why it was suddently so loud. As it turned out, someone stole the catalytic converter from my truck. On one side of my truck was a Lexus, on the other, a Porsche. Both were untouched.
The catalytic converter is a small device that sits between the engine and the muffler. Without it, your car or truck is loud. Really loud. I only had to drive about 3 or 4 miles home, but it was an embarrassing 3 or 4 miles. In the picture on the right you can see where it is missing.
It’s about $60 – $120 to buy a new catalytic converter for a Nissan pickup truck. Honestly though, I would have preferred that they just asked me for the cash to buy one if they needed it so badly.
Burglar: Hey, I was gonna slide under your truck and unbolt your catalytic converter, but I’m feeling lazy. How about you save us both the trouble and just give me the $100?
Me: You got it.
At least then I wouldn’t be inconvenienced and have to deal with this.
Apparently, there was a period when Cadillac bumpers were a hot item, and then later truck tailgates were a frequent target. But everyone who I’ve told about this agrees that it is a pretty weird thing to steal.
Update: Apparently catalytic converters are the new hotness. free poker moneyholdem pokerfree online poker tightpokertexas holdem poker,online texas holdem,texas holdemtexas holdem poker strategyinternet poker gamefree online texas hold emlive online pokeronline casino poker tournamentbest internet pokerdraw pokergambling pokerpoker strategytexas hold em pokerfree poker site7 card stud tipsmultiplayer poker online7 card stud lowonline poker 7 card studtexas hold em gamefree video poker gameinternet gambling pokerpoker tip7 card stud poker rulesplay free pokervirtual pokervideo poker strategyplay video pokerfree online texas holdem gameplay texas holdem free,free texas holdem poker play,play texas holdem online freepaying off credit card debtamerica bank card credit studentbest card credit interest rate,best credit card interest ratebad card credit credit offerback blue card cash credit,cash back credit card,cash back visa credit carddebt reduction credit card consolodationcredit card consolidation servicesonline merchant credit card services,credit card merchant,first national merchant credit cardbest card credit deal0 application apr card credit,0 apr credit card applicationcalculator card consolidation credit debtuk aqua credit cardcard consolidation credit debt free loan refinance,card consolidation credit debt free,free credit card debt consolidationbest card credit rate transferreport credit card fraud,credit card fraud center,credit card fraudprovidian credit card application,application card credit providianmerchant account credit card processingwashington mutual credit card servicesdebt interest credit card consolidationcredit card debt management services
The Pope has ordered his bishops to set up exorcism squads to tackle the rise of Satanism.
And,
“Too many bishops are not taking this seriously and are not delegating their priests in the fight against the Devil. You have to hunt high and low for a properly trained exorcist.”
“Thankfully, Benedict XVI believes in the existence and danger of evil – going back to the time he was in charge of the Congregation for the Doctrine of the Faith.”
And,
The Vatican is particularly concerned that young people are being exposed to the influence of Satanic sects through rock music and the Internet.
Kinda reminds you of that other big religion that is concerned about the corrupting influence of rock music and the Internet.
Gotta love the big hat though.
Google is typically pretty good about the suggestions it makes, but this time I am a bit confused. Since when have I ever shown any interest in what an attention grabbing, spoiled, billionaire daddy’s girl is doing?
You know, he’s right.
For the past few years I have been paying a lot of attention to customer service. I’ve always cared about customer service, but when I became a customer of Rackspace almost 5 years ago I experienced what it was like to really love being a customer of a company. I told everyone about Rackspace, and recommended several people to them. Finally, I decided I wanted to work there since I thought this company was so great. How many companies affect their customers so much that they actually want to become employees? I am not the only one, I know of 4 other individuals who worked at Rackspace that got there by being customers first.
This post isn’t about Rackspace, it’s about the other end of the customer service spectrum. This is about the companies, big and small, who just do not get it. So, the following are a few experiences I have had lately.
A couple weeks ago in San Antonio Sandy and I were trying to think of places to eat, and I mentioned Californa Pizza Kitchen. Not the best pizza restaurant, but not too bad either. Sandy suggested instead that we eat at Sapore’s Pizza since it was a small operation run by an Italian man who seemed to do everything there. “Sure”, I said, since I prefer to support small businesses anyway.
We got there at 8pm on Friday night, and noticed they closed at 9. There was a sign advertising “pizza by the slice,” so Sandy asked for a slice of some specialty pizza they had on the menu. She was told that it was too late, “sorry.” This was somewhat understandable since it was late, but they should probably mention that on their menu. Since I just wanted a cheese pizza, we decided to order their $8 medium, half cheese and half with the four toppings that Sandy wanted. He rang it up and the total was $14, which quickly made me suspicious. It turns out that the toppings are $1.50 each, and she ordered 4 of them, so $6.00. I said “but she’s only getting half a pizza of the toppings, shouldn’t that be half the amount for the toppings?” His response was “sorry, no.” I asked again, hoping maybe that we had only had a misunderstanding, but no, they wanted to change $1.50 for covering half of a pizza with basil! Now, I could understand if I had not pointed this out to the guy, but not only had I brought up the issue, but I asked him twice if this was correct. Simply acknowledging the ridiculousness of the situation and taking $3 off the pizza would have made me really happy, and probably a returning customer. Instead, for $3, I will never return there, and I am making it known that Sapore’s Pizza deserves to be overrun by the competition.
Shortly after moving to Houston I discovered a few sushi restaurants in town, and after my first visit to the Sushi King on Kirby and Richmond I decided that I liked the food there the best. Several weeks later I returned with Sandy, after telling her how much I liked it there. On my previous trip I had ordered a tuna sashimi and when it arrived I noticed that it was cut quite a bit thick for my taste. So, this time I ordered it again, but asked that it be sliced a little thinner. The waitor seemed a little confused, and said that he would have to check with the sushi chefs to see if this was ok. When he returned he told me that there would be an additional $1 charge for it to be thinly sliced. A $1 additional charge on an already expensive $18 order! I wasn’t asking for more food, I was just asking that they slice it thinner! I have not been back to Sushi king since then. All because of $1. The funny thing is, if they had have just baked the $1 cost into the price of the sashmimi to begin with, I would never have had a problem with it. It would have just simply been priced at $19 on the menu rather than $18, and I would have probably ordered it anyway.
I had a similar experience at the Blue Fish House Sushi Bar on Richmond Avenue in Houston. I ordered tuna sashimi thinly sliced, the waitress asked the sushi chef, and they refused to do it! Not only were they turning down the opportunity to make an extra buck like Sushi King did, they simply told the customer “No.” Again, I have not been back since.
Recently Sandy and I went to Grand Lux Cafe for brunch, and had a pretty good meal. In fact, we were so impressed with the food that we were anxious to come back to try other things on the menu. So, today we returned for brunch.
Grand Lux Cafe is a chain owned by the Cheesecake Factory restaurants, and it has a similar feel inside. Like Cheesecake Factory, Grand Lux seems to care about maintaining a high level of service. As I have noticed recently, its easy to make it seem like you have great customer service while things are going as planned, but the real winners stand out by how problems are handled.
Our service today at Grand Lux was so-so, and the waitor just did not seem to pay attention to us as guests. We were seated at a table for 4, but were only on one end of the table, facing each other. This is minor, but twice when the waitor brought things to the table, he moved our drinks out of our reach to the other end of the table so that he could put a plate or basket in front of us. Imagine two people sitting at one end of the table, and their drinks at the other end. Fine, so he was oblivious to small things like this, I can live with that.
After we finished eating he returned to the table and begin stacking all of the plates on top of each other, without placing the spoons, forks and knifes together. After the third plate was placed on top the stack became really wobbly, and a spoon full of raspberry sauce fell on my shirt.
Now, as someone who has waited tables in the past, I understand this, and sympathize, especially since a lot of people get angry and make a scene. I wasn’t upset, I just sort of sat there to see how this would be handled. He apologized and then ran off to get a glass of club soda for me to clean my shirt with. When he returned he told me that the manager had been notified and would be coming by the table shortly to work things out. He also took the opportunity to say that “it isn’t really a big deal,” and that it was “just a mistake.” Hum… strike one. When the manager comes by a few minutes later he says that we have two options, either:
I am not really interested in getting a t-shirt of a filthy Stewart Gilligan Griffin dry cleaned, and I tell the manager this, and also that I would prefer that more of the $30 meal be comp’d, rather than the just the $6 appetizer. He repeated the two previously mentioned options. I asked what would happen if they paid for the dry cleaning, and the stain didn’t come out, to which he replied, “we would need to see what happens with the dry cleaning first.” Strike two. So, in reality there are three options:
I prefer not to make scenes, especially over $9. I also don’t want to deal with dry cleaners, receipts, trips back to the Grand Lux, dealing with the manager for a credit, and everything else that would be involved in getting this thing dry cleaned. So I end up with the $6 credit. And it is clear to the manager that I am not happy about this. Again, here is a situation where the manager had the opportunity to do something that would make me a loyal customer for life. All he had to do is credit my entree, and if he wanted me to tell my friends about how wonderful the service at the Grand Lux was, he could have comp’d the whole meal, a measly $30. Instead, he chose to take the cheapest thing we ordered off our final bill, and leave a customer obviously not satisfied. Strike three.
No, I don’t think I do. I realize that there has to be some point where the customer is being ridiculous. You can’t give the customer anything they want, because there are unreasonable people who will try to take advantage of you. I also don’t think I was being unreasonable in any of the above situations. In each case, the person I was dealing with had the opportunity to make the situation remarkable, as Seth Godin would say. (I really enjoy reading Seth’s blog, as he frequently gives examples of the good and the bad of customer service). In every case it would have been very easy to do something so good that I would tell my friends about it. Instead, they did something bad enough that I am telling the whole world about it.
Saturday night Sandy and I decided to try dinner at Houston’s Restaurant on Kirby since Nathan keeps recommending it (and that guy knows food). Although the food was pricey, the service here was excellent. As you can tell, I notice a lot of little things (moving drinks out of reach, etc), and I noticed something like this at Houston’s as well. I typically use a Discover card for most purchases, and occassionally I come across a business that does not accept Discover. Normally it goes something like this. In other words, they say something like “We do not accept Discover” in the same tone that they would probably say “your card has been declined.” However, the waitor at Houston’s had much more tact and politely asked “oh, do you happen to have another card?” This was a completely different way of getting the same message across, and I appreciated it. I imagine if someone at Houston’s had spilled raspberry sauce on my shirt, they wouldn’t have taken the cheap way out.
Friday night we wanted Sushi, and since Sushi King and Blue Fish House are out of the question, we decided to go to Osaka. I had been here a couple times before, and it seemed pretty good. I ordered a sushi roll, edamame, and miso soup, and Sandy just ordered a roll. After a while the sushi rolls came out, and after we had finished eating those I flagged a waitress down to ask about the edamame and miso soup (which would normally come before anything else). After bringing this to the attention of our waitress she literally ran to the kitchen to get them for me. Afterwards the manager came over to our table and offered us each our choice of ice cream, on the house. Yes! Osaka is my new favorite Sushi restaurant! See how easy that was?
I also realize that even some of the best screw up every once in a while. One of my all time favorite restaurants is The Tillerman in Las Vegas, and every time I have been there I have had amazing experiences, both for the food and the service. I have taken friends there, and they were equally impressed. Last fall a friend was out in Vegas and after hearing me talk so much about The Tillerman he decided to go there with several friends. I was shocked to find out that they had a horrible experience, with both the food and the service. I love this restaurant so much that I personally felt hurt that they didn’t enjoy it, and I just couldn’t understand how they could have such a bad experience. I guess it is possible that some of the bad experiences I have had were just bad days for the restaurants, but that’s too bad. “There’s an old saying in Tennessee — I know it’s in Texas, probably in Tennessee — that says, fool me once — shame on — shame on you. You fool me, you can’t get fooled again.”
This lack of acceptable customer service isn’t just limited to restaurants either. I had a horrible experience with the U.S. Post Office just this week (although that isn’t too shocking). A couple months ago we stayed at the Hotel Valencia in downtown San Antonio. We weren’t planning to check in until around 6:00, so I called about 3:00 to make a reservation at the hotel restaurant. I got a recording saying that the restaurant was closed from 2-5pm, and to call back later or leave a voice mail. How hard would have it been to forward the phones to the front desk and let them make the reservation?
It just doesn’t seem that anyone at these companies is spending any time trying to see things from the customer’s perspective.
Or maybe I just spend too much time thinking about these things.
Recently I have been paying more attention to how much money I spend at restaurants, coffee shops, and the like. Since I have been trying to cut back on my expenses, I have been putting more thought into what I buy, and what the total amount should be. What I have found is a little scary, and has made me pay even more attention to my receipts.
I’ve been keeping an eye on these things for about a month now, and it seems that about 1-2 times per week I catch a cash register attendant overcharging me. The first time or two it happened I thought it was just a simple mistake. But then it kept happening, and now I notice it a lot. Whenever I am suspicious I ask how much each item costs, and typically the attendant seems to know right away that there was a problem, act(?) dumb, and say something like “oh, I must have touched an extra key.”
I wonder how much I have been overcharged for in the past?
From the article:
Funding for the National Cancer Institute had been going up steadily for a decade, but now President Bush wants to cut the funding for the second year in a row — this time by $40 million.
In other news,
Another way to get at the $1 trillion cost of the Iraq War is to note that the Treasury could have used the money to mail a check for more than $3,000 to every man, woman and child in the United States. The latter alternative would have an added benefit: Uniformly distributed and spent in this country, the money would have provided an economic stimulus that the war expenditures have not.
…
For example, it would take almost three decades to spend a trillion dollars at $1,000 per second, and if spending at this rate occurred only during business hours, more than 120 years would be required to dispense the sum.
Hopefully nobody gets hurt over there because Veterans Face Consecutive Budget Cuts:
The Bush administration’s budget assumes cuts to funding for veterans’ health care two years from now – even as badly wounded troops returning from Iraq could overwhelm the system.
But at least its for a good cause:
For example, the president proposes just a one-year patch for the growing problem of the alternative minimum tax, which is whacking more and more middle-class families who thought they were beneficiaries of the Bush tax cuts.
And this:
“We were looking for the president to elevate the funds, but he eliminated a number of programs that affect the [Chesapeake] bay,” said Sen. Ben Cardin, a Maryland Democrat. “If it became law it will be very bad news for the bay.”
And this:
A program that protects more than a million acres of trails, wilderness and historic sites in the West would see another cut under President Bush’s proposed 2008 budget.
Sadly, this could go on and on and on.
Sigh.
Apparently Pat Robertson is claiming that he was able to leg-press 2,000 pounds:
Clay Travis of CBS SportsLine.com called the 2,000-pound assertion impossible in a column this week, writing that the leg-press record for football players at Florida State University is 665 pounds less.
“Where in the world did Robertson even find a machine that could hold 2,000 pounds at one time?” Travis asked.
Andy Zucker, a strength-training coach at Old Dominion University in Norfolk, said leg presses of more than 1,000 pounds represent “a Herculean effort, and 2,000 pounds is a whole other story.”
Sigh.
My morning drive to work is only about 15 minutes, and during the drive I normally flip between KSYM, KNBT and KSTX (TPR/NPR).
Yesterday morning I happened to be listening to the KNBT morning show during the trivia segment. Each day during the KNBT morning show the hosts (Wayne and Tiffany) ask some sort of trivia question and the first person to call in with the correct answer wins a prize. Yesterdays prize was a pair of tickets to see Pat Green, and the question was: who was the last U.S. president to serve without a college degree? I thought it was a pretty good question so instead of switching to another station like I usually do, I waited to hear the answer.
A few people called in with good guesses (Reagan, LBJ, Hoover), while Wayne kept giving more hints. Then a woman called in and gave her answer: “Churchill, Winston Churchill.” At first Wayne just said “no” and then when he realized what she said and told her “he wasn’t even a president!” She just said “oh” and hung up.
But just when I thought that was weird, the next caller took the opportunity to confuse Wayne again. She answered correctly: “It was Harry Truman.” He congratulated her and asked her if she was ready to go see Pat Green, to which she replied “no.” Wayne said “uh, uhm, ok well thanks for calling.” About 4 or 5 calls later someone finally got it right (after Wayne kept saying “someone just called in with the correct answer”) and accepted the prize.
People are so weird. And stupid.
So I am flying home today and for the first time in years I end up in a seat on the exit row. Sounds great to me, I get a little extra space around my feet for my backpack.
The 40ish flight attendant was making her rounds and when she got to my row she looked at me with this silly face and said “now, are you okay to sit in the exit row?” I am little confused by her tone, but I assure her that it is not a problem. Apparently she was not convinced because she then asked “well, how old are you?” I couldn’t believe she was actually asking me this, but I answered “26″ anyway.
This seemed pretty stupid to me, but then it got worse when the other flight attendent read her part over the intercom: “Children under the age of 15 are not allowed to sit in an exit row.” So apparently the flight attendant who first spoke to me thought that I might be 14 or younger. Come on, tell me that I don’t look 14!
And before you say it, yes, I have heard it a thousand times before: “you’ll appreciate that when you are older.” Wonderful.
